Frequently Asked Questions

How to start doing business with us?

  • In order to make a purchase, you must be registered in our system. We invite you to sign up here:
  • Create an account and follow the instructions.
  • Wait for the verification email; it will take up to 12 hours.
  • Once you are verified, you will be able to see our products.
  • Find the right size and check stock availability for each size and color. We offer online chat with our customer service agents for your convenience.
  • Add the selected products to your shopping cart.
  • Register your shipping and billing address, and fill the personal information sheet.
  • Choose your payment method.
  • Verify your shopping cart products, quantity, size, and color (apply in some products) before placing the order.
  • After the order is complete, click on the button BUY!
  • Wait for the confirmation email of your payment to process your shipment.

What payment methods do we accept?

  • Cash on delivery (COD)
  • Visa
  • MasterCard
  • American Express
  • Credit Card WTC
  • PayPal
  • Wire Transfer
  • Bank Deposits

What Is the Minimum Order Amount (MOA) to do business with us?

To make the first order through our website, the minimum order amount is $1000 USD

Do we offer any discount on our products?

Yes. Once you create an account and our Account Manager approves it, you will get between 40% - 50% off your purchase.

How is the Shipment? How long do you have to wait to receive your order?

  • We do the shipment after the payment of your order is verified; we have priority shipping for US territory. For every order, please allow between 2-4 business days to be delivered. (The package can be delivered in the mailbox, if this turns out to be your case, please be aware of your package's arrival).

  • We ship worldwide from Miami – Florida in the USA. For national shipments, you will not have to deal with any extra customs office, freight, requirements, auditing, and origin certificate.

  • All the orders that are placed before 12:30 pm (Eastern time) will be shipped the same day. We use UPS. But, USPS can be considered.

  • For orders under $300 for the east coast, the shipment cost is $12 USD. For the east coast, orders over $300 will be shipped for free.

  • For orders under $500 for the west coast, the shipment cost is $15 USD. For the west coast, orders over $500 will be shipped for free.